The Customer is King
Many gaming sites throw superlatives around when explaining their assortment of services. But, when a player attempts to get the answer to an email or speed up a cash-out, they find themselves waiting days if not weeks for an answer. Some of the leading poker companies do not offer a phone service and others delay withdrawals for a number of weeks. So, just how does PokerKing differ from the majority of operators in the market?
Using our experience of land-based industry, we have trained our customer care representatives to operate in the same way as traditional land based casino hosts. All emails received by our customer care department will be answered within 2 hours from the time of receipt during work hours. And by ‘answered’ we do not mean that we will send an automated email upon receipt of the email, but a satisfactory response to each and every query.
PokerKing is also introducing a unique, easy to understand loyalty and reward system, based on land-based casino systems and with the purpose of rewarding our loyal players. The poker industry seems to have been hijacked by professional players who receive most of the rewards from other poker organizations.
Our goal is not to reward players who generate rake by preying on casual players, playing in teams or taking money from players whom they consider as 'fish'. We reward players who play and keep coming back regardless of how much rake they generated or if they had a bad day and lost their money without generating rake for the house. To accomplish this, we have developed our own rake allocation system with a complex formula which will reward casual players as well as PokerKing’s loyal subjects. For more information on our Royal Crown Members loyalty program please click here
PokerKing recognizes that our players are the ultimate judges of our success and we welcome your comments and suggestions